Privacy Policy
At Axis Mental Health, your privacy is a fundamental priority. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website and services. For information about how we handle your protected health information (PHI), please see our HIPAA Notice of Privacy Practices.
1. Information We Collect
Website Information
When you visit our website, we may collect:
- Contact information you provide through forms (name, email, phone number)
- Technical information (IP address, browser type, device information)
- Usage data (pages visited, time spent, referring websites)
- Cookies and similar tracking technologies
Health Information
Protected health information (PHI) collected during therapy services is governed by HIPAA and covered in our HIPAA Notice.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and consultation requests
- Schedule and coordinate therapy appointments
- Process payments and manage billing
- Send appointment reminders and important updates
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and maintain security
We will never sell your personal information to third parties.
3. Information Sharing
We may share your information only in the following circumstances:
- Service Providers: Trusted third-party vendors who assist with website hosting, payment processing, appointment scheduling, and telehealth platforms (e.g., {axis_telehealth_platform}). These providers are contractually obligated to protect your information.
- Legal Requirements: When required by law, court order, or legal process
- Emergency Situations: To prevent imminent harm to you or others
- With Your Consent: When you explicitly authorize us to share information
PHI sharing is governed by HIPAA regulations. See our HIPAA Notice for details.
4. Cookies and Tracking
Our website uses cookies to improve your experience. Cookies are small text files stored on your device that help us:
- Remember your preferences
- Analyze website traffic and usage patterns
- Improve website functionality
You can control cookie preferences through your browser settings. Disabling cookies may limit some website features.
5. Data Security
We implement industry-standard security measures to protect your personal information:
- Encrypted data transmission (SSL/TLS)
- Secure server infrastructure
- Access controls and authentication
- Regular security assessments
- HIPAA-compliant telehealth platforms
While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt-out of marketing communications
- Withdraw consent where applicable
To exercise these rights, contact us at mitch@axismentalhealth.com or (612) 562-9880.
7. Children's Privacy
Our website is not intended for individuals under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our website and services after changes indicates acceptance of the updated policy.
9. Contact Us
If you have questions about this Privacy Policy, please contact:
Axis Mental Health
8085 Wayzata Blvd, Suite 203, St. Louis Park, MN 55426
Phone: (612) 562-9880
Email: mitch@axismentalhealth.com